What types of business do you accept?

We accept businesses that are high risk, offshore, retail, mail/telephone orders and more.

 

How long does it take to get approved?

It takes 24-48 hours. Set up and shipment will be immediate upon approval.

 

What are the advantages of accepting credit cards online?

Accepting credit cards for your business will boost your sales. It will show customers that your business is reliable and trustworthy to be a legitimate business.

 

What if I have bad credit?

We approve accounts regardless of credit history. We have the highest approval rate in the industry.

 

Do I need a bank account to accept credit cards and does it have to be a business checking account?

You will need a bank account and a business account so you can receive funds from your customers.

 

What is a charge back?

Charge back is when a customer receives their credit card statement and does not accept the charges applied. They can call their bank and concern a charge back against the charge.
We recommend that merchants avoid customer-filed charge backs by providing excellent customer service and fulfilled promises. Also, clearly stating the transaction descriptor in the checkout process will help mitigate customer confusion. If a chargeback is filed, we recommend that the merchant provide a signed payment affidavit from the customer along with a copy of the customer’s identification.

 

Disputing chargebacks?

We recommend that merchants avoid customer-filed charge backs by providing excellent customer service and fulfilled promises. Also, clearly stating the transaction descriptor in the checkout process will help mitigate customer confusion. If a chargeback is filed, we recommend that the merchant provide a signed payment affidavit from the customer along with a copy of the customer’s identification.
In the event of a chargeback on a CNP (card not present) transaction or a web transaction, we recommend that website administrators keep extensive visitor and IP logs as well as account creation confirmation records complete with user name logs.

 

What is a retrieval?

Occasionally a bank or issuer may ask a customer for proof of purchase. “Retrieval” is a notification of this request.
The Retrieval Process becomes a merchant’s responsibility to provide proof of purchase to O3merchant Services within 5 (five) days of receiving the notification.

 

What are my requirements to open a merchant account?

A merchant account requires a US bank account with a business checking account.

 

How do I Find My Statements?

Our Accounting Department will provide individual links via e-mail enabling merchants to view their statements. Merchants also have access to their reports within the gateway in which they can view their weekly and rolling reserve payouts.

 

What is a rolling reserve?

A rolling reserve is a pre-determined percentage of gross sales that O3merchant Services will withhold for an agreed upon period of time as stated in your processing agreement. We ask that our merchants keep a rolling reserve as added security for the merchant and provider alike.

 

How long does a rolling reserve take place?

The Rolling Reserve can be withheld for 1 (one) to 6 (six) months depending on the agreement made in your Terms of Agreement.

 

How does O3merchant Services protect me from fraudulent orders?

O3merchant Services uses an award-winning gateway to protect merchants and customers alike from fraudulent transactions. We have implemented PCI compliant policies and security measures to protect the information of consumers as well as to protect merchants from fraudulent orders.

 

What are the merchant requirements for Virtual Terminal?

To be approved for Virtual Terminal our Underwriting Team must review the type of account, the risk of the account, and obtain Management Approval

 

What industries are considered as high risk

Certain types of merchants carry more risk than others, or require specialized expertise to monitor merchant activity and control risk. For these reasons, the following merchant types are generally excluded unless specific approval is obtained for a particular account. This list is not meant to be all-inclusive. Other types of products and services may be considered prohibited due to their nature. Accounts will be reviewed on a case-by-case basis:

 

  • Advanced Payment Greater than 90 days
  • Age Verification
  • Aggregators
  • Airlines
  • Alcohol and Tobacco Sales (Internet/MOTO)
  • Animal Breeding
  • Any Product/Service Considered Illegal Audiotext
  • Benefit Programs
  • Bidding Fee Actions (aka “Penny Auctions”)
  • Business Owned or Operated outside the U.S.(includes those with U.S. locations)
  • Cash Advance
  • Cash Gifting
  • Centralized Reservations Services
  • Chain Letters
  • Charities (outbound telemarketing)
  • Check Cashing and Payment Related Services
  • Coin and Collectable Dealers, Stamp Dealers or thosewho sale Antiques, Precious Metals and/or PreciousStones.
  • Collection Agencies
  • Consulting Firms or Firms Selling “Get Rich Quick”Schemes (real estate purchase with no money down, mortgage reductions services, credit repair or protections, etc.)
  • Credit Card and identity Theft Protection.
  • Credit Counseling Restoration or Repairs
  • Cruise Lines
  • Currency, Commodity or Security Exchange (includesbrokers)
  • Dating Services
  • Debt Collections
  • Discount Membership
  • Door-to-Door Sales
  • Drug Paraphernalia
  • Electronic Cigarettes
  • E-Cash merchants
  • Escort Services
  • Extended Warranty Companies
  • Flea Markets (defined as firms/individuals operatingfrom a booth, on a part time basis whether indoor oroutdoor)
  • Foreclosure Protection Companies
  • Fortune T ellers
  • Freight Forwarders
  • Future Delivery beyond 90 days
  • Gambling Involvingo Lotteries

o Illegal Gambling, including Internet Gambling. o Sports Forecasting or Odd Making
o Gaming, Lottery or Raffles

  • Gift Certificates/Gift Cards
  • Golf clubs /Accessories (Internet/MOTO)
  • Government Grants
  • Health Insurance Providers
    • Herbal Smoking blends
    • Home based Gun Dealers
    • Illegal Products/Services
    • Import/Export
    • Inbound Telemarketing Companies (based on the result ofpost cards or similar mailings as opposed to catalog or mediaadvertising)
    • Insurance
    • Internet Search Engine Optimization (SEO)
    • Investment/Stock Advisors
    • Lifetime Subscriptions
    • Loan Modifications
    • Lottery Clubs
    • Mail Order Brides
    • Marijuana Dispensaries and Affiliated Services
  • Medical Benefits Packages
  • Merchants Offering Incentives or Enticements
  • Money Services and transfer
  • Mortgage Reduction Services
  • Multilevel or Pyramid Marketing
  • Negative Response and Renewal MarketingTechniques (by any type of merchant; i.e., customer is automatically charged if they don’t cancel/return the merchandise a the end of a free trial period)
  • Online Pharmacy (including all non-face-to-face prescriptions drug sales)
  • Online Tech/PC Support (including software installation, virus removal, diagnosis, etc.)
  • Outbound Telemarketing/Direct Mail Campaigns
  • Pawn Shops
  • Prepaid Legal Services
  • Prepaid Phone Cards/Cell phones
  • Programs on How to Apply for Low Interest Credit Cards
  • Pseudo Pharmaceuticals (e.g., anti-aging pills, sexual stimulants, weight loss, diet etc.)
  • Quasi-Cash or Stored Value Cards
  • Rehabilitative Diet or Smoking Patches/Programs
  • Replica/Counterfeit Merchandise
  • Sexually-Oriented or Pornographic Merchants:

– Adult Book Stores or Video Stores o Adult Telephone Conversations
– Adult Websites and Content
– Companion/ Escort Services
– Dating Services (sexually-oriented) o Mail Order Brides
– Massage Parlors
– Miscellaneous Adult Entertainment o T opless or Bikini Bars

  • Talent/Modeling Agencies
  • Third party Processors
  • Time Share Programs (includes advertising for time shares)
  • Travel Clubs
  • Travel/Tour Agencies
  • Videotext
  • WarrantyWeapons and Ammunitions (Internet/MOTO)
  • Wire Transfer/ Money Orders

 

 

 

Countries we process in

 

 

Abkhazia

Aland

Algeria

American Samoa

Andorra

Angola

Anguilla

Antigua

Argentina

Armenia

Aruba

Ascension

Ashmoreand Cartier Islands

Australia

Australian Antarctic Territory

Austria

Azerbaijan

Bahamas

Bahrain

Baker Island

Bangladesh

Barbados

Barbuda

Belarus

Belgium

Belize

Benin

Bermuda

Bhutan

Bolivia

Botswana

Bouvet Island

Brazil

British Antarctic Territory

British Indian Ocean Territory

British Sovereign Base Areas

British Virgin Islands

Brunei

Bulgaria

Burkina Faso

Burundi

Cambodia

Cameroon

Canada

Cape Verde

Cayman Islands

Central African Republic

Chad

Chile

Christmas Island

Clipperton Island

Cocos Islands

Colombia

Comoros

Cook Islands

Coral Sea Islands

Costa Rica

Croatia

Cyprus

Czech Republic

Denmark

Djibouti

Dominica

Dominican Republic

Ecuador

Egypt

El Salvador

Equatorial Guinea

Eritrea

Estonia

Ethiopia

Falkland Islands

Faroe Islands

Fiji

Finland

France

French Guiana

French Polynesia

French Southern and Antarctic Lands

Gabon

Georgia

Germany

Ghana

Gibraltar

Greece

Greenland

Grenada

Guadeloupe

Guam

Guatemala

Guernsey

Guinea

Guinea-Bissau

Guyana

Haiti

Heard islandand McDonald Islands

Honduras

Hong Kong

Howland Island

Hungary

Iceland

India

Indonesia

Ireland

Isleof Man

Israel

Italy

Jamaica

Japan

Jarvis Island

Jersey

Johnston Atoll

Jordan

Kazakhstan

Kenya

Kingman Reef

Kiribati

Kuwait

Kyrgyzstan

Laos

Latvia

Lebanon

Lesotho

Liechtenstein

Lithuania

Luxembourg

Macau

Macedonia

Madagascar

Malawi

Malaysia

Maldives

Mali

Malta

Marshal Islands

Martinique

Mauritania

Mauritius

Mayotte

Mexico

Micronesia

Midway Islands

Moldova

Monaco

Mongolia

Monserrat

Montenegro

Morocco

Mozambique

Nagorno-Karabakh

Namibia

Nauru

Navassa Island

Nepal

Netherlands

Netherlands Antilles

New Caledonia

New Zealand

Nicaragua

Niger

Niue

Norfolk Island

Northern Cyprus

Northern Mariana islands

Norway

Oman

Palau

Palmyra Atoll

Panama

Papua New Guinea

Paraguay

People’s Republic of China

Peru

PeterI Island

Philippines

Pitcairn Islands

Poland

Portugal

Pridnestrovie

Puerto Rico

Qatar

Queen Maud Land

Republic of China

Reunion

Romania

Ross Dependency

Russia

Rwanda

Saint Bar the lemy

Saint Helena

Saint Kitts and Nevis

Saint Lucia

Saint MartinSaint Pierre and MiquelonSaint Vincent and the Grenadines

Saint Pierre and Miquelon

Saint Vincent and the Grenadines

Samoa

San Marino

Sao Tome and Principe

Saudi Arabia

Senegal

Serbia

Seychelles

Sierra Leone

Singapore

Slovakia

Slovenia

Solomon Islands

Somaliland

South Africa

South Georgia &South Sandwich Islands

South Korea

South Ossetia

Spain

Sri Lanka

Suriname

Svalbard

Swaziland

Sweden

Switzerland

Tajikistan

Tanzania

Thailand

The Gambia

Timor-Leste

Togo

Tokelau

Tonga

Trinidad and Tobago

Trist and a Cunha

Tunisia

Turkey

Turkmenistan

Turks and Caicos Islands

Tuvalu

U.S.Virgin Islands

Uganda

Ukraine

United Arab Emirates

United Kingdom

United States

Uruguay

Uzbekistan

Vanuatu

Vatican City

Vietnam

Wake Island

Wallis and Futuna

Zambia








 

What countries will you NOT process in?

O3merchant Services will not process payments in:

– Afghanistan
– Albania
– Bosnia and Herzegovina
– Congo
– Coted’Ivoire
– Cuba
– Iran

– Iraq
– North Korea
– Liberia
– Libya
– Myanmar
– Nigeria
– Pakistan

– Somalia
– Sudan
– Syria
– Venezuela
– Yemen
– Zimbabwe

 

 

What currencies can I accept payments in?

The following currencies are accepted from the countries that we process in:

– Ariary
– Baht
– Balboa
– Birr
– Boliviano
– Cedi
– Colon
– Cordoba
– Dalasi
– Denar
– Dinar
– Dirham
– Dobra
– Dollar
– Dong
– Dram

– Escudo
– Euro
– Forint
– Franc
– Gourde
– Guarani
– Guilder
– Hryvnia
– Kina
– Kip
– Koruna
– Krona
– Krone
– Kronoa
– Kroon
– Kuna

– Kwacha
– Kwanza
– Lari
– Lat
– Lempira
– Leone
– Leu
– Lev
– Lilangeni
– Lira
– Litas
– Loti
– Manat
– Manat
– Meticail
– Nakfa

– Ngultrum
– Ouguiya
– Pa’anga
– Pataca
– Peso
– Pound
– Pula
– Quetzal
– Rand
– Real
– Rial
– Riels
– Ringgit
– Ruble
– Ruble
– Rufiyaa

– Rupee
– Rupiah
– Ruple
– Shekel
– Shilling
– Sol
– Som
– Somoni
– Taka
– Tala
– Tenge
– Tugrik
– Vatu
– Yen
– YuanRenminbi
– Zloty